Return And Refund Policy
Thank you for choosing ebook hub for your digital purchases. We value your satisfaction and aim to provide the best possible experience. Please review our return and refund policy below:
As all our products are digital and typically delivered in PDF or ePub formats, traditional returns are not feasible. However, we understand that exceptional circumstances may arise, and we are committed to addressing your concerns.
Defective or Misdescribed Products: If you receive a product that does not meet its description, is the wrong edition, or is not properly formatted, please contact us within 7 days of your purchase. We will issue a full refund for the purchase amount.
Mistaken Purchases: If you accidentally purchase a product and notify us promptly, we will evaluate your request for a full refund. This is handled on a case-by-case basis, taking into consideration factors such as the timing of your notification and whether you have downloaded the product.
Duplicate Charges: In the event of duplicate purchases, double charges, or similar issues, you can request a refund at any time, even if it's up to 6 months after the original purchase. We will honor your request promptly.
To request a refund, please follow these steps:
Contact us via email(preferred) or through our contact form/page.
Provide details of the issue, including your order number and/or the email address used for the order.
Include the mode of payment used for the purchase.
We make every effort to respond to refund requests within a maximum of 72 hours, although we typically process them much sooner.
At ebook hub, we are dedicated to resolving any problems you encounter with our products or services. We are a community-driven platform created by students for other students, with the goal of helping you save money while accessing high-quality digital resources.
If you have any further questions or concerns, please do not hesitate to contact us. Your satisfaction is important to us, and we are here to assist you in any way we can.
Thank you for choosing ebook hub!
How to Request a Refund
At ebook hub, your security and the protection of your personal data are our top priorities. We understand the importance of a safe and secure payment process. That's why we offer trusted payment methods such as PayPal and Stripe, renowned for their industry-leading security measures. Rest assured that your financial information is handled with the utmost care and confidentiality. Additionally, we are committed to safeguarding your personal data, adhering to strict privacy protocols to ensure that your information remains private and protected. Your trust in our platform is of paramount importance to us, and we are dedicated to providing you with a secure and worry-free shopping experience.